Shipping policy

Shipping Policy

Last updated: November 13, 2026

1. Free shipping worldwide

Shipping is free on all orders, to every country we deliver to. No minimum order is required.

2. Processing and delivery times

  • Order processing: 1–3 business days after payment is confirmed.
  • Delivery: usually 4–8 business days after shipment, depending on the destination country and city.

These times are estimates, not guaranteed delivery dates. Peak periods (such as Black Friday and the holiday season), customs inspections, weather or carrier disruptions may cause delays. Business days exclude weekends and public holidays.

3. Order tracking

As soon as your order ships, you will receive an email with your tracking number and a link to follow your parcel. Tracking information may take 24–72 hours to update after shipment.

4. Shipping address

Please make sure your shipping address and phone number are complete and correct; the carrier may need your phone number to deliver. If you notice a mistake, contact us as soon as possible: we can update the address as long as the order has not shipped. We are not responsible for parcels delivered to an incorrect address provided by the customer, but we will always do our best to help.

5. Customs, duties and import taxes

Orders shipped to some countries may be subject to import duties or taxes charged by the local customs authorities on arrival. Where such charges apply and have not been collected at checkout, they are the responsibility of the recipient. We recommend checking with your local customs office if you are unsure.

6. Lost, late or damaged parcels

If your parcel has not arrived within 30 days of shipment, or the tracking shows no movement for more than 10 days, contact us. After checking with the carrier, we will send a free replacement or issue a full refund. If your parcel arrives damaged, please see our Refund Policy.

For consumers in the EU, the risk of loss or damage passes to you only when you (or a person designated by you) take physical possession of the goods (Article L216-4 of the French Consumer Code).

7. Contact

Seller: [LEGAL NAME OF YOUR BUSINESS], trading as Safelia Registered address: 65 Route de Beaujeu, 69220 Belleville-en-Beaujolais, France SIREN/SIRET: [SIRET NUMBER] · EU VAT number: [VAT NUMBER, if any] Email: infoclientssafelia@use.startmail.com